Terms of conditions
Terms and Conditions
Last updated: August 15, 2024
1. Company Information
The Site is operated by K-AROLE IE, registered under the number 877877043. You can contact us at: https://k-arole.com/fr/pages/contact.
2. Products
2.1. Product Descriptions
We strive to provide accurate descriptions of our products. However, information, including prices and specifications, may contain errors. We reserve the right to correct these errors without notice.
2.2. Availability
Products are subject to availability. If a product is out of stock, we will notify you as soon as possible and offer you a refund or a replacement product.
3. Orders
3.1. Ordering Process
You can place an order by selecting the desired products and following the ordering process on our Site. Once your order is confirmed, you will receive a confirmation email.
3.2. Order Validation
We reserve the right to cancel any order in case of payment issues or if the provided information is incorrect or fraudulent.
4. Prices and Payment
4.1. Prices
Prices are displayed in euros and include applicable VAT. Shipping costs are not included and will be added to the total order amount.
4.2. Payment
We accept various payment methods, including credit cards and PayPal. Payment is due at the time of ordering.
4.3. Security
Transactions are secured via SSL and comply with PCI standards to ensure the safety of your information.
5. Delivery
5.1. Delivery Times
Delivery times vary depending on your location and the products ordered. We will inform you of the estimated delivery time when confirming your order.
5.2. Delivery Charges
Delivery charges are calculated based on your shipping address and will be shown during the ordering process.
5.3. Tracking
You will receive a tracking number to monitor the status of your delivery.
6. Returns and Refunds
6.1. Return Policy
You may return products within 14 days of receipt, provided they are in their original condition, unused, and in their original packaging.
6.2. Return Process
To return a product, please contact us via our contact page for return instructions. Return shipping costs are your responsibility unless the product is defective or incorrect.
6.3. Refunds
Refunds will be processed within 14 days of receiving and verifying the returned products.
7. Liability
7.1. Limitation of Liability
To the fullest extent permitted by applicable law, K-AROLE IE and its affiliates will not be liable for any indirect, incidental, special, punitive, or consequential damages related to the use of our products or inability to use these products.
8. Intellectual Property
8.1. Rights
All intellectual property rights related to the products and the Site are the property of K-AROLE IE or its partners. You may not use these rights without authorization.
9. Changes to Terms
9.1. Amendments
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site.
10. Governing Law and Dispute Resolution
10.1. Governing Law
These Terms are governed by French law. Any disputes will be subject to the exclusive jurisdiction of the courts located in France.
Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, the Customer has a period of 14 days from the receipt of their order to exercise their right of withdrawal, without having to provide any reason.
To exercise this right, the Customer must notify K-AROLE™ at the following address: contact@k-arole.com. Products must be returned in their original condition, complete and unused. Unless the error is attributable to the Seller, return shipping costs are the responsibility of the Customer. Refunds will be issued within a maximum of 14 days after the returned items are received.
Exceptions: personalized or custom-made products are not eligible for the right of withdrawal (Art. L221-28).
Legal Warranties
Products sold benefit from the legal warranty of conformity (Articles L217-4 to L217-14 of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). In the event of non-conformity or defect, the Customer may obtain repair, replacement, or reimbursement in accordance with the law.
Consumer Mediation
If a dispute is not resolved through customer service, the Customer may refer the matter free of charge to a consumer mediator (Art. L612-1). Recommended mediator:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint-Jean, 75017 Paris – www.cm2c.net
E-mail: cm2c@cm2c.net
Personal Data & Cookies
Personal data is processed to manage orders and customer relations, in compliance with the GDPR. The Customer has the right to access, rectify and delete their personal data by contacting: contact@k-arole.com.
The website uses cookies for audience measurement and personalization. Customers can manage their preferences through the cookie banner and/or their browser settings. For more information, see our Privacy Policy.
Applicable Law & Jurisdiction
These Terms and Conditions of Sale are governed by French law. After an attempt at amicable resolution, the courts of the location of K-AROLE™’s registered office shall have jurisdiction, subject to mandatory legal provisions.
Acceptance of the Terms
Before validating any order, the Customer must check the box: “I have read and accept the Terms and Conditions of Sale.” This action constitutes express and unconditional acceptance of these Terms and Conditions.
